Refund policy
Refund policy
Not everyone finds love at first sight, but our team is here to help find the best outfit for you.
How to return
Simply fill out a return form with your order number and mail the item(s) to our Lexington KY Office within 14 business days from the date of delivery. We don't provide return shipping label at the moment.
Order Number
Full Name
Email Address
SKU number(s) for the item(s) you are returning
Reasons you are returning the item(s)
Store Credit
Or Refund
(Transaction may take up to 3-5 business days depends on customer's credit/debit card company)
For international orders: Ship back the items within 14 business days from date of delivery and provide an email with the tracking number. We DO NOT provide return label to international orders.
We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will NOT be responsible for any lost packages.
Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Refunds
The splendid 100% Team has the right to reject any items requested for return item or exchange based upon the discretion of the splendid 100% team based upon the guidelines of the return policy.
Return packages will only be eligible for a refund if they meet the following criteria:
All return packages must be received within 14 business days from date of delivery
All items must have the original tags attached
All items must be in good, unworn condition- no stains, rips, foul odors, etc.
Price adjustments will not be done for items with a reduced price.
Shipping Fee is not refundable
We only provide prepaid return labels for items that were originally sent to you: in the wrong size, are damaged, or wrong style.
We don't provide shipping label at the moment.
Return of swimsuits can only be accepted if the Hygienic Plastic cover is in place.
Undergarments can NOT be returned
Free Exchanges
We can replace your current item with a different size, color, or an entirely different design within 14 business days. Please mail the item back to us and we will process the exchange with no restocking fee and FREE shipping back to you. *Some fees may apply based on the price of the replacement item.
No discounts applied for exchanges.
Restocking fees may apply on exchanges or returns.
Final sale items can NOT be exchange.
We only allow for one exchange per order.
We do NOT offer return labels for exchanges.
NO exchange for international orders.
contact us
name
email
Phone #
Message
Not everyone finds love at first sight, but our team is here to help find the best outfit for you.
How to return
Simply fill out a return form with your order number and mail the item(s) to our Lexington KY Office within 14 business days from the date of delivery. We don't provide return shipping label at the moment.
Order Number
Full Name
Email Address
SKU number(s) for the item(s) you are returning
Reasons you are returning the item(s)
Store Credit
Or Refund
(Transaction may take up to 3-5 business days depends on customer's credit/debit card company)
For international orders: Ship back the items within 14 business days from date of delivery and provide an email with the tracking number. We DO NOT provide return label to international orders.
We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will NOT be responsible for any lost packages.
Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Refunds
The splendid 100% Team has the right to reject any items requested for return item or exchange based upon the discretion of the splendid 100% team based upon the guidelines of the return policy.
Return packages will only be eligible for a refund if they meet the following criteria:
All return packages must be received within 14 business days from date of delivery
All items must have the original tags attached
All items must be in good, unworn condition- no stains, rips, foul odors, etc.
Price adjustments will not be done for items with a reduced price.
Shipping Fee is not refundable
We only provide prepaid return labels for items that were originally sent to you: in the wrong size, are damaged, or wrong style.
We don't provide shipping label at the moment.
Return of swimsuits can only be accepted if the Hygienic Plastic cover is in place.
Undergarments can NOT be returned
Free Exchanges
We can replace your current item with a different size, color, or an entirely different design within 14 business days. Please mail the item back to us and we will process the exchange with no restocking fee and FREE shipping back to you. *Some fees may apply based on the price of the replacement item.
No discounts applied for exchanges.
Restocking fees may apply on exchanges or returns.
Final sale items can NOT be exchange.
We only allow for one exchange per order.
We do NOT offer return labels for exchanges.
NO exchange for international orders.
contact us
name
Phone #
Message